Tree of Life Mug (Red)
Tree of Life Mug (Red)
Shipping
Shipping
Processing Time
The average processing and manufacturing time for an order is 1-5 business days. Please note that processing time may vary depending on the specific product and order volume.
Estimated Delivery Times
Standard Delivery
- United States: 7-16 business days
- Canada: 8-21 business days
- Europe: 7-14 business days
- Rest of the World: 14-28 business days
Express Delivery
- (Worldwide): 6-8 business days
We will do our best to meet these dispatch estimates, but we cannot guarantee them. Actual delivery time will depend on the delivery method you choose and potential delays caused by the shipping provider or customs processing.
Delivery Methods
We offer a range of delivery methods, including standard and express options, depending on your location. Express delivery is available worldwide and typically takes 6-8 business days.
Important Information
- Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
- Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by postal services, customs, or other factors beyond our control.
Returns
Returns
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to initiate a return
To start a return, you can contact us at be.ua.com@gmail.com or write to us through our Contact Us page. We will provide you with the address for returning the item.
- If the return is due to a defective product or incorrect shipment, we will cover all shipping costs.
- For all other returns, the buyer is responsible for covering return shipping costs.
Return processing
Once we receive and inspect your item, we will notify you of the approval or rejection of your return. If approved, the refund will be processed and applied to your original payment method within 7 business days. Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.
Exceptions / Non-returnable items
Certain types of items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about a specific item, please contact us before making a purchase.
Abuse prevention
We reserve the right to refuse returns if the item does not meet the return conditions, such as being worn, damaged, or missing original packaging. If we detect patterns of abuse or misuse of our return policy, we reserve the right to refuse future returns from the customer.
Drink with Ukrainian style using the "Tree of Life" mug. The design showcases one of the most prominent elements in traditional Ukrainian symbolism — the Tree of Life, symbolizing unity, harmony, and the connection between generations and nature. Created by illustrator Inna Ruda, this modern take on Ukrainian ethnic art blends tradition with contemporary aesthetics.
This mug makes an ideal gift for anyone who:
- Is interested in traditional culture;
- Enjoys modern Ukrainian style;
- Supports local artists and producers.
Part of the NEOFOLK collection, this mug brings the vibrant spirit of Ukrainian culture to your daily routine.
Key features:
- Color: White + red.
- Volume: 350 ml (12 oz).
- Dimensions: Diameter – 8.5 cm (3.35 in), Handle width – 3 cm (1.18 in), Handle height – 5 cm (1.97 in).
- Material: Matte ceramic.
- Printing method: Hot decal.
- Care instructions: Microwave safe, but not recommended for dishwasher use.
- Packaging: Comes in a cardboard box with a viewing window, perfect for gifting.
🌸 This mug is proudly made in Ukraine, supporting local artisans. A portion of the proceeds from each purchase goes toward volunteer projects in support of Ukraine. For more details, check the Support Ukraine section.